Our FAQ is an attempt to provide you with information enough for self-help on how to use some of the features on your Control Panel as well as information on how to set up and use some basic services found in your package.

We have also put together some resources on issues that go beyond our service offering but may affect your business.

Email

1. What is my Incoming Mail (POP3) Server?
2. What is my Outgoing Mail (SMTP) Server?
3. How do I create email address?
4. How can I access my web mail?

File/FTP Upload

1. What is FTP?
2. Which FTP program would you recommend?
3. Which folder should I place my files?

PHP & My SQL

1. How can I set up a MySQL database?
2. How do I connect to MySQL?
3. How do I backup and restore my database?
4. Do I allow to run Bulletin Board written in PHP? Which Bulletin Board would you recommend?
   

CGI/Perl Scripts

1. What is the path to Perl, Sendmail, etc?
2. How do I set up a FormMail script?
3. Why do I keep getting Internal Server 500 errors?
4. Where can I upload my CGI scripts?
5. Why do I get a Permission Denied Error?
6. Do you allow to run ikonboard?
   
   
   

Email

1. What is my Incoming Mail (POP3) Server?
   All of our plans come with POP3, your POP3 server is: mail.yourdomain.com
   
   
2. What is my Incoming Mail (SMTP) Server?
   mail.yourdomain.com
   
   
3. How do I create email address?
   Just login to your CPanel, under Mail menu, you'll find an option to Manage Account, click on it, and you will have total control to create, delete, and modify email accounts. Also, you can read your web mails through there.
   
   
4. How can I access my web mail?
   You can either access your web mail through CPanel, or you can access your mail account directly at: http://www.yourdomain.com:2095
   * Username must be in this format: username@yourdomain.com
   
   

File/FTP Upload

1. What is FTP?
   FTP (File Transfer Protocol) is what allows you to transfer files from your system (client) to your Web site at iValueHost(server), when you are not using an integrated HTML editor such as FrontPage or DrumBeat.
   
   
2. Which FTP program would you recommend?
   There are many FTP programs you can use, we have listed the most popular ones:
   . WS_FTP, or here for FREE version
   . CuteFTP
   . Fetch
   . FTP_Voyager
   
   
3. Which folder should I place my files?
   When you first log into your account, you will see a directory called public_html. This is the directory where you will upload your web pages and create other subdirectories that will pertain to your web site and be viewable from your web browser. Your pages WILL NOT be viewable on a web browser unless they are uploaded to this directory.
   DO NOT DELETE OR RENAME any of directories or any hidden files that you may find beside public_html. These directories are automatically setup by the system and are required in order for your account to function. Deleting or renaming any of them will cause fatal errors that can only be repaired by deleting and resetting your account.
   
   
   

PHP & My SQL

1. How can I set up a MySQL database?
   You can easily set up a MySQL database through your CPanel, under Manage MySQL feature
   
   
2. How do I connect to MySQL?
   Use below information when you configure your scripts:
   Server address: localhost
   Database name: accountusername_databasename
   Username: accountusername_username
   Password: password
   
   
3. How do I backup and restore my database?
   Login to your CPanel, and under phpMyAdmin feature. Select all the tables in the right page and then check the "Structure and Data" radio box and 'Save as File' but don't check the zipped or gzipped options. Click 'Go' and it will prompt you to start a download of your database, save it as a .sql file where you will be able to find it later.
   
   Then, if you needed to restore your database, you'd want to login to PHPMyAdmin and check all the tables and 'drop' them. Right below the 'run queries' box on the right page you can select a local file from your computer to upload and run, and that is where you'd pick the .sql file you backed up. It'll take a few minutes to upload and process, and then it should show up fine.
   
   If the file is too large to run via phpMyAdmin, you could always upload it via FTP and send us a support ticket requesting that we import the SQL file into your database, just tell us where the file has been uploaded and what database to load it into, etc. and we'll do it no problem!
   
   
4. Do I allow to run Bulletin Board written in PHP? Which Bulletin Board would you recommend?
   Yes, you can run Bulletin Board written in PHP. Here are a few we would recommend:
   . PHPBB
   . InvisionBoard
   . vBulletion
   
   
   

CGI/Perl Scripts

1. What is the path to Perl, Sendmail, etc?
   The path to perl (version 5.6.0) is: #!/usr/bin/perl
   The path to sendmail is: #!/usr/sbin/sendmail
   
   
2. How do I set up a FormMail script?
   Please do NOT use the formmail.pl program, due to these security concerns: www.securitytracker.com/alerts/2001/Mar/1001108.html
   and, we have a server-side script that 'searches and renders useless' formmail.pl on our servers... Needless to say, most any other form processing script ( we recommend in the PHP language ) will suit for your needs. Check out http://www.hotscripts.com/PHP/ or http://php.resourceindex.com/ ... or just to the excellent PHP FormMail script we recommend at: http://www.lumbroso.com/scripts/
   
   The PHP script is also easier to set up (no messing with file permissions) and also offers more features, such as file upload, and more. Just upload the formmail.php script to your web site, then try out the example HTML form provided with the script. Afterwards, you can modify the form however you wish.
   
   
3. Why do I keep getting Internal Server 500 errors?
   Here are a few common problems that can occur when working with CGI-scripts, and how to fix them:
   
   . Make sure your path to perl is: #!/usr/bin/perl
   
   . Be sure to upload your script as ASCII (text). Most FTP programs will do this automatically, but be sure to double-check this.
   
   . Make sure your /cgi-bin, and any sub-folders in your /cgi-bin, and your scripts themselves are set to 755 permissions. If you set it to 777 permissions, none of your scripts in it will work.
   
   . CGI-scripts can only be run from the cgi-bin and sub-folders of it (chmod these sub-folders to 755 also). Make sure you are uploading to the CGI-BIN and not your HTML folder.
   Path to your cgi-bin: /home/username/public_html/cgi-bin
   Repeat steps above if it still doesn't work.
   
   
4. Where can I upload my CGI scripts?
   CGI scripts are executable only from within your cgi-bin directory (/var/www/cgi-bin/), which is accessible on the web at yourdomain.com/cgi-bin/ and, only .cgi scripts can go in your /cgi-bin/... any HTML or PHP files, etc. will not work if placed in your cgi-bin, and instead should be moved to your main web folder.
   
   
5. Why do I get a Permission Denied Error?
   CGI scripts need to be set executable. You need to change the mode, or permissions, of your programs with your FTP program, and make them 755, or rwxr-xr-x.
   
   Note: A lot of scripts out there will tell you need to make them 775 or even 777. This is not good and for security reasons your scripts will not work with these settings! It means anyone on the server can write to your script, and since its executable and executes as you, it could delete all your files!
   
   
6. Do you allow to run ikonboard?
   No, ikonboard takes a too much our system resources, so we don't let our clients run this script on our server anymore.